Quick Remote HELP
We will help you - quickly, easily, without installation.
We will give you a 9-digit code and you simply enter it in the field below and click on “Participate”so that we can help you quickly and efficiently. Our team is ready to solve your problems and ensure a smooth connection. Getscreen is our tool to provide you with optimal support. Please ensure the code is clearly visible so we can gain immediate access to your device.
It our general prices apply, which are binding for all our services and support. Our billing is based on quarter-hours, so all working hours started are always rounded up to the nearest quarter-hour to ensure fair and transparent pricing.
Customers with an active maintenance contract are of course exempt from the costs mentioned, as these are already covered by the ongoing maintenance agreement. Our General Terms and Conditions (GTC) are considered accepted as soon as a remote connection has been established between our service team and the customer. It is important for the customer to know that consent to the terms and conditions occurs automatically as soon as the connection is established. To ensure a smooth process, it is advisable to read and understand the relevant documents carefully before the session begins.